This category is for all accessory distributors who employ under100 employees. Judges will look at metrics such as product portfolio, new partnerships signed in 2019, customer testimonials, customer service improvements, logistics, and internal initiatives such as staff training.

• This category is for all airtime providers who have developed  Partner and Customer Portal covers value to users, increases Partners' revenue, easy of use, new features, flexibility on administering devices and accounts, use of AI, technically support, demonstrate performance indicators
  

• This category is for B2B dealers.  Judges will look at metrics such as product portfolio, new clients signed in 2022, customer testimonials, customer service improvements, logistics, and internal initiatives such as staff training, local knowledge and expertise, community initiatives, value-added services, customer retention and churn reduction.

• This category is networks who can demonstrate how they approach the consumer market in terms of prices, products, network security, retention and encouraging loyalty.

• This category is for all organisations seeking recognition for their customer service achievements. Judges will look at metrics such as customer testimonials, customer service improvements, logistics, and internal initiatives such as staff training, customer loyalty retention and churn reduction, initiatives have been put in place to increase customer engagement and retention.
  

• This category is for all organisations seeking recognition for their customer service achievements. Judges will look at metrics such as customer testimonials, customer service improvements, logistics, and internal initiatives such as staff training, customer loyalty retention and churn reduction, initiatives have been put in place to increase customer engagement and retention.

• How has your business created value for your customers?
• Describe up to 5 business examples supported by customer testimonials.
• What new vendor distribution agreements has the business gained in the last 12 months?
• Demonstrate how your services have driven demand and created market opportunity for your customers?
• Demonstrate how you have achieved your portfolio and sales targets for the last 12 months?

• This category is for insurance providers dealing with the gadget and device sector. Judges will look at metrics such as how the  service fulfill demand and expectations for its market segment customer reviews,  revenue opportunities to carriers and dealers, unique selling points evidence the product and service fulfilled its sales and revenue targets.

• This category will examine the innovative products of 2022, Judges will want to see if the product introduced new or leading-edge technologies, created different ways of working, or introduced novel approaches that benefited users, unique selling points and evidence of meeting sales and revenue targets.

• This category will examine the innovative services of 2022, Judges will measure take-up of the service, what new functions and offerings out introduced, unique selling proposition, ,marketing and advertising effectiveness, customer reviews. revenue opportunities offered to carriers and dealers, evidence the  service fulfilled its sales and revenue targets?

• MVNO's are invited to enter this category. Things to tell the judges - does your MVNO service differentiate itself? What opportunities are offered to dealer and retailers? What customer engagement, tariff and roaming features and unique selling points?  Have you met subscriber and revenue targets?

• Demonstrate how the billing platform has helped resellers and end-users (eg, cost savings, positive effect on churn, customer service improvements etc).
• What makes your Billing Platform stand out from rival offerings (eg more advanced technology, ease-of-use, user interface, customer features, functionality)
• Demonstrate how well the platform integrates with main carriers and the features associated with this facility (eg remote configuration of SIM cards, administration of PAC codes , remote access to handsets.
  

• Online Retailers should  to show judges how they merged  channels and touchpoints into a seamless customer experience. How have yo reacted to the proliferation of the online shopping experience extending to mobiles and tablets as well as desktop and laptop computers? Explain initiatives and developments have been introduced in 2022 and how successful were they. 

• What has been the organisation’s initiatives regarding returns reduction?
• What logistical and background support have been installed to facilitate fault diagnosis and speed or repairs?
• How has the organisation maintained quality control?
• How has the organisation consolidated and increased it’s vendor accreditations?
  

This category is open to the five finalists of the Online Poll and is the finalists' submission to the judges/

This category is open to all organisations that provide secondary market resellers with the platforms. software and other ancillary services that enable them to function efficiently and transact at a high level